TRAVEL WITH CONFIDENCE
Our STA TripCARE travel system is a part of our STA TripSOLUTIONS. TripCARE focuses on operating educational tours with authentic experiences based on safety and viability. The safety and wellness of every traveler is always the primary concern for every trip. Additionally, we analyze the viability of the destination/itinerary/sites and review current state policies and requirements based on the location of the group. With potential changing mandates and vaccination regulations, the following general protocols and procedures of our STA TripCARE travel system will be helpful to prepare travelers for their upcoming tour.
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Note: All destinations and suppliers have their own rules related to COVID-19. While we try to assist you in understanding these requirements, you are responsible for understanding these requirements and must not rely on any representations made by STA. Should you be denied entry to any destination, activity, venue, etc., we shall not be responsible for any such denial, or any cost associated therewith.
Page Updated: 12/06/2021
WHAT ARE THE BASIC TRIPCARE PROTOCOLS?
All travelers should wear a face covering at all times indoors unless eating/drinking
We highly encourage all travelers to be fully vaccinated before travel
We highly encourage each participant to have a COVID test (with negative results) within 48 hours before departure
Some venues may have vaccination and/or testing requirements. STA will provide updated information based on your destination and itinerary.
HOW TO PREPARE FOR TRAVEL
Travelers should limit activities involving large social gatherings, attending mass gatherings, and being in crowds during the 14 days before departure date
People who are sick, have recently tested positive for COVID-19, (whether symptomatic or not) or have been exposed to a person with COVID-19 should not travel/participate on the tour
Avoid contact with anyone who is sick and avoid touching your eyes, nose, and mouth
Alert your group leader if you have any symptoms of COVID within 14 days of departure date
All participants should follow “return from travel” state guidelines after their trip including any testing, quarantine procedures
Airlines/airports require travelers to wear a face covering
Travelers are required to wear a mask on the motorcoach
Some venues may require proof of vaccination or a negative COVID test
All STA hotels follow enhanced cleaning procedures. (Hilton, Marriott)
Nighttime security follows COVID protocols and testing procedures
Most restaurants will have procedures for groups to follow. Masks are worn during meals unless eating/drinking.
Your group leader may have additional protocols on tour, such as temperature checks
Itineraries will build in more time for each stop/venue/activity
COVID TESTING/QUARANTINE PROCEDURES
If a participant exhibits COVID symptoms while on tour, STA will help facilitate testing and safely isolate the participant from the group while awaiting the results
If the test is positive, we will arrange a quarantine protocol and help to secure the necessary care
STA will arrange for a parent to join the traveler as quickly as possible and cover the air cost
Any additional costs due to testing and/or quarantine (hotel, incidentals, meals, auto, fuel, etc.), will be the responsibility of the tour participant
STA’s TOUR CENTRAL office will oversee and manage all testing/quarantine protocols
FREQUENTLY ASKED QUESTIONS
Air travel is quite normal now. Travelers are required to wear a face covering. Most airlines only provide a very small snack and beverage during the flight.
All of our hotel partners follow enhanced protocols and know how to work with our groups. STA staff facilitates the check-in process for enhanced safety and security.
Yes. Currently, many indoor venues require face coverings. STA will communicate current site information and guidelines to your group leader.
Venues may require visitors to be fully vaccinated and/or receive a negative COVID test prior to touring. You may be asked to give an updated status on vaccination or COVID testing prior to travel. Please carefully complete the medical release form so your group leader has updated information.
Currently, New York City is requiring proof of full vaccination through their mandate called the 'Key to NYC', which requires people 12 and older to be fully vaccinated for COVID-19 with an FDA approved vaccine to enter indoor establishments. For more information on the mandate, you may review our Key to NYC Vaccination Guidelines by clicking here.
Starting December 14, children ages 5 to 11 will be required to have proof of vaccination for the public indoor activities described further below. They must show they have received at least one dose of a vaccine.
Individual cancellations follow our general terms and conditions. Travelers enrolled in the PPP will receive a full refund minus the PPP fee should they decide to cancel. Travelers who did not select enrollment in the PPP follow standard cancellation guidelines. (Except for groups with previous cancel options.)
In the event the Group Leader or other entity associated with the Group Leader chooses to change the departure date, the standard cancellation charges remain effective for the original departure date. Cancellation of a tour is subject to standard cancellation charges.
It is not uncommon to have some sites/venues unavailable during a tour for various reasons including remodeling, etc. Currently, we anticipate most sites/venues to be open with health & wellness guidelines for visitors to follow. Should a site be closed we may alternate activities/destination. Please note refunds are not available due to the unavailability of a site.
Some groups may require all travelers to be vaccinated prior to travel. These decisions are at the sole discretion of the Group Leader or district. Should you decide not to travel with a group based on a vaccination requirement, such a decision shall be considered a cancellation by you for which our normal cancellation charges will apply.