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Customer Service for Parents/Participants
Want to Lead a Tour?
Tour Leaders Call:
There are many ways to sign up and pay:
- Online Click here
- Mail or Fax by and sending to:
School Tours of America Registration
PO Box 550379
Houston, TX 77255-0379
It is not too late to register. The registration deadline is flexible. Space is available to join the trip.
Chaperones are determined by the teacher in charge of the trip.
Upon receipt of the initial registration form, we will offer you our optional partial payment coupons. You may make partial payments or wait for the final invoice reflecting the payment history and the attached final coupon. The partial payments are not mandatory and we have no late fees. There is a $6.00 handling fee for each partial payment made. Approximately three weeks before the final payment date you will receive your final statement.
In the event you or your child must cancel and you are not in our Payment Protection Program, charges are associated with the cancellation. These charges vary and are based on the date School Tours of America receives the cancellation notice and the departure date of the trip. Please see our Terms & Conditions for the cancellation fees associated with the trip. All cancellations must be submitted in writing, via mail, email or you may fax it.
Cancellation from a trip must be in writing. You may cancel via mail or email to: firstname.lastname@example.org or email@example.com. Your name or your child’s name will be removed from the active trip roster. The refund process begins upon receipt of a cancellation request. This process takes approximately 4-6 weeks.
Yes. Due to the lengthy planning and payment period prior to the actual tour, the possibility of having to cancel can be high. Our PPP protects your investment from the moment you register until the date of departure. For pricing information and a list of excludable expenses please see details in the School Tours of America Terms & Conditions.
Under this program, a registrant receives a full refund of all trip price payments. You will avoid all cancellation fees associated with the trip in the event cancellation occurs. This program guarantees a registrant’s transportation home if a personal emergency requires an early departure. The Payment Protection Program fee is non-refundable.
Group ticketing is done on a group level. No deviations from the assigned flight schedules are allowed. We do offer a land only package. This package is the ground portion of the trip. You will be responsible for booking your own flight schedule and meeting up with the group. Please call customer service, 1.866.543.9625 for a land only price.
Please see available scholarships here. Many of the scholarships must be initiated by the group leader or teacher. We offer the gift of education envelopes that may be sent to family, friends or businesses wanting to make a trip donation. Please contact customer service at 1.866.543.9625 or email, firstname.lastname@example.org if you wish to receive these envelopes.
The trip price is an all- inclusive trip (Baggage fees may be charged by the airline). You may send your child with the recommend $25.00 a day for souvenirs, snacks or cold drinks.
Please consider the time of year that the trip departs and consult the weather forecast for your dates of travel. Comfortable clothes and shoes are a must. Please click here for packing suggestions.
While you should be able to reach your child’s teachers and chaperones directly by their cell phones, School Tours of America maintains 24-hour emergency access to your child through our Tour Central Offices and through our Emergency Call Center number which is given to all parents and students prior to departure.
Our tour emergency number is: 1.866.491.1543
Speak with a customer service agent directly by calling 1.866.543.9625
Or Email your Question to:
Accounting issues: email@example.com
General questions: firstname.lastname@example.org